Hello and welcome!

Thank you for visiting Charming Creatures, I hope you find something you like within my shop. My name is Emily Steele and I create Charming Creatures; handsome little ornaments, jewellery and wall hanging pieces all made from polymer clay. I work from my home in Sheffield, South Yorkshire where I sculpt all my pieces by hand, after which I meticulously paint each one down to the finest details.

If you have any questions or would like more information about my work, please feel free to drop me a message via the contact page, I am happy to answer any queries and help in any way I can. Here are a few FAQ that may be of interest -

What are Charming Creatures made of?

All my ornaments and decorations are hand sculpted using polymer clay, I sometimes use paper/air drying clay for less intricate pieces, such as bird eggs. Each one is then delicately painted to bring it to life, and finally coated with a protective varnish.

How can I keep informed on new items and shop updates?

I regularly update my Instagram & Blog with works in progress, and also make announcements on there when I am planning on updating my shop, which is normally every few months. 

If you do not have social media or would simply prefer to receive updates via email, please enter your email into the pop up box upon visiting my site and you will be added automatically. (Please note, this is not a custom order waiting list, it is to inform customers when new items will be available for purchase).

What are your postage & packaging costs?

Please note these prices are a rough guide and postage costs can vary with each item depending on how many items are purchased (p&p is calculated at the checkout).

All orders (UK & Overseas) are sent via Signed For Services, and I post my parcels using the quickest delivery method. Proof of posting is always obtained.

UK First Class Small Signed For Services (necklaces) - £4.00

UK First Class Standard Signed For Services - £6.00

UK Special Delivery Services (for orders over £20) - £10.00

Overseas Tracked & Signed for Services - £12.00

When will my order be posted?

Ready to ship items are posted 1-3 days after payment and made to order items take around 6-8 weeks before they are posted. Please check turnaround times before ordering for a special occasion. All orders are packaged as securely as possible to keep your items safe & sound on their journey to you.

Why do I have to pay customs fees?

Please note that as the buyer, you are responsible for any customs fees should your country impose these. Customs fees are taxes levied by your government on imported goods. The amount you're charged is decided by your government, and the seller has absolutely no hand in this matter. International orders sometimes (but rarely) get delayed while they are processed at customs, so if you are ordering for a special day please keep this in mind.

Refunds & Exchanges

Please be aware before you purchase that any made to order, personalized or custom items are non refundable. 

It is of absolute importance to me that my customers are happy with their buying  experience. If for any reason you are not absolutely satisfied, please let me know upon receiving your item and I will do my very best to remedy the situation. As the buyer you must pay the return postage to send any items back, and I cannot reimburse you for any postage costs. 

Items must be returned in their original packaging in the exact condition they arrived to you in, within 3 weeks of the original purchase date (for UK orders). Please note that items received after this three week period will not qualify for a refund.

What happens if my item was damaged in transit?

I cannot be held responsible for any unfortunate damages upon arrival, but if you receive a damaged item, please contact me as soon as possible.

You will be required to send photographs of any damage to items to enable me to initiate a claim with the postage carrier and arrange a replacement.

Are Charming Creatures suitable for children?

Due to my work being generally on the small side, and certainly delicate, I'm afraid that none of my designs are suitable for young children. Please keep all ornaments and decorations out of the reach of little hands.

Additional Information

All my work is Copyright Charming Creatures © Please respect my intellectual property and refrain from using my images online or otherwise without my permission.